Bidder Frequently Asked Questions:
I’ve tried to register for an account but I haven’t been activated or given a bidder number. What gives?
We activate all of our bidders automatically. Once you have submitted your registration form all the information is verified. If the information you provided is correct then you will be able to bid, If there is a problem with the information you submitted you will not be able to bid and will need to contact support at 586-725-7999 to correct the issue.
**Please DO NOT wait until Auction Day to register for an account because you may not be activated!
I’ve forgotten my bidder number or password. Help!
INSPECTING AND BIDDING:
Can I look at or test the auction items before I bid?
Yes! For any auction held at our warehouse there is an open inspection time of around 2 weeks before the auction end date when bidders are encouraged to inspect all items in person.
Our inspection times are: Monday – Friday 9:30 – 6:00 PM and Saturday 10:00 – 2:00 PM
Off-site auctions will have an inspection time of 1 or 2 days before the auction end date.
Please check the auction listings Terms and Conditions for correct inspection times.
When does bidding actually start?
You can bid 24 hours a day, 7 days a week, once the auction has gone live on our website. An auction will usually go live on our site around 2 weeks before it ends. This give you plenty of time to bid– however, just remember that MOST of the bidding is done on the last day or hour!!!
What is extended bidding and how does that affect the auction?
At RepoMax Auctions we avoid “sniping”, which is bidders putting in bids right before the auction listing expires. Sniping leads to sellers getting lower prices and buyers missing out on the items they want.
To avoid this, any bid placed in the last 10 minutes will automatically extend the bidding time. This allows other bidders to react and will continue as long as there are new winning bids.
What is a maximum bid?
A maximum bid is a convenient way for you to bid if you are going to be away from your computer during the actual auction times.
Placing a max bid will automatically bid the item up to the next price interval based on the bids of others. If you are winning an item for $20 but have a max bid in of $50 you will NOT be bid up unless another bidder places a bid above yours.
Can I bid in person?
Sorry, all of our bidding must be done online. We do not allow any bidders to physically be here to place bids.
PICKUP & PAYMENTS:
After the auction has ended, how can I tell which items I’ve won and how much I have to pay?
After the auction has completed we will email you an invoice with your winning items and auction totals. The total amount on the invoice will be for your winning bids + tax + buyer’s premium (credit card). You will receive a 5% discount on your invoice if you pay with cash.
What is a ‘Buyer’s Premium and why does it exist?
A buyer’s premium is a percentage additional charge that is added to the winning bid. It is charged by the auction house to cover administrative expenses.
All premiums will be listed on the auctions homepage.
Premiums can vary auction to auction so please read the terms and conditions before you bid. Any Questions please call 586-725-7999
What forms of payment do you accept?
We accept Cash, Visa/MasterCard, and Wire Transfers. All payments must be made in person by the RepoMax Auctions account holder before any items are removed from the facility.
Any credit card payments or wire transfers must be on invoice amounts over $50.
How long do I have to remove items after purchase?
For our traditional Monday on-site consignment auctions you will have a 5 day window of Tuesday thru Saturday at 2:00 to pickup and pay for your items.
Any Auction not held on Mondays are considered a specialty auction and you will want to view the removal times on that auctions home page.
Can you send my items through the mail?
No, we do not provide shipping for any items. All items must be picked up in person.
If I am not able to pickup during the normal pickup times will I be charged a late fee?
Yes! If you fail to pickup your items by the times stated on the auctions home page you will incurring late fees of $5 per lot per day. The late fees will start on the last day and time of pick-up and will continue until items are removed or until your court date.
REMEMBER late fees are calculated on a per lot per day basis.
Please be courteous and pick up on time to ensure that we can close out the auction and pay consignors on time! Thank you!
Can I pay my invoice by credit card over the phone?
No, all credit card payments must be done in person by the account holder.
Can I send someone else to pickup my items and pay my invoice?
Only if you call ahead and identify the person and they pay with cash. They WILL NOT be allowed to pay by credit card.
What if I’m a dirtbag and don’t pick up my items at all?
We will give you every opportunity to pickup and pay for your items. If you fail to pickup and pay for your items by the stated times of pick up on the auctions home page then you will be mailed a default letter, priority mail, with your total invoice plus storage and court filing fees. If you do not contact or return our calls or emails by the date and time specified in the letter, then the court papers will be filed on the day stated in the default letter.
We really do hate this part of our job but we really rely on our bidders to follow the terms and conditions of each auction and pay on time. We have to wait until all bidders have paid before we can close out an auction and pay consigners so you can imagine how difficult it gets when someone bids up an item and fails to follow through. These people are disrespectful to the consigner, the auction house and the other bidders who were bidding on that item. Please don’t end up on our Wall Of Shame!
Wait — I have more questions! How can I ask them???
Feel free to call or email us with any other questions you have! We want all of our bidders to be comfortable with the bidding process. Feel free to email, call or stop by in person to ask us any questions!
Phone: 586-725-7999 Monday – Friday 9:30 am – 6:00 pm, Saturdays 10:00 am – 2:00 pm, Closed on Holidays.
Office: 24100 Groesbeck Hwy, Warren MI 48089